![]() ![]() After the service has stopped, click Start the serviceħ. Select Apple Mobile Device and click Stop the serviceĦ. In the Programs section of the search results, Click Servicesĥ. In the Start Search field type ServicesĤ. Close iTunes and iExplorer and disconnect your iDeviceģ. If your device still won't connect in iExplorer, try these steps next:ġ. Refer to our support article for more info including how to handle iTunes errors about your device: My device isn't appearing in iExplorer even though it's plugged in Check to see if your device appears in both applications now. Once you've confirmed that your iPhone or iPad is connecting to iTunes just fine and showing your device's Summary tab with basic information about it, you should try the following steps if the error is still coming up and preventing your device from connecting in iExplorer:Ĥ. This iTunes error prevents an iOS device (iPhone, iPad and iPod Touch) from connecting in iExplorer, but regular iPods are not affected by it and still connect just fine when this issue occurs. If you did see Check for Updates in the Help menu of iTunes, please click it and install any available updates from Apple and then check for your iPhone or iPad in both iTunes and iExplorer after the update is finished. ![]() You can tell by opening iTunes and click on Help menu, and if you don't see an option for Check for Updates, it means you did download iTunes from the Windows Store, and you should download Apple's site instead: The version of iTunes in the Windows Store seems to be causing connection issues. If you installed iTunes from the Windows Store and the steps above didn't help, this error is usually fixed by downloading iTunes directly from Apple's website at the link below and reinstall it. General tab Reinstall Mobile Device Services. If your device is definitely appearing in iTunes but not iExplorer, open iTunes and click Edit menu Preferences. Then, once you confirm your device is appearing in iTunes, check iExplorer again and if you still get the error, try closing and reopening iExplorer. If your iPhone or iPad isn't appearing in iExplorer and you receive an error about " iExplorer's iPhone Listener Process failed to initialize", try opening iTunes and see if your device connects to iTunes and appears there first and choose to install any additional components, if prompted.
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